How do I benefit from becoming an InfoLinkISP subscriber?
InfoLinkISP is a top-quality ISP that costs less than most Internet service providers and when
combined with our VOIP Service Netphone2phone.com, your internet service is provided at below
wholesale rates. We provide a user-friendly service that includes e-mail and instant messaging.
InfoLinkISP can be used to browse the World Wide Web, exchange
emails, online chat, instant messaging, conduct online transactions such as Internet Banking
or secure file downloads, etc.
How do I sign up for InfoLinkISP?
To sign up for InfoLinkISP, register online by visiting our Registration page. If you're already
resistered and you need to download the dialer software, please visit our Download Page.
How can I find a dial-up number to connect to InfoLinkISP?
You can look up access numbers with our Online Access Number Lookup. Once, you select one, your
number is dialed automatically!
Can I use Instant Messsenger software?
InfoLinkISP is completely compatible with most instant messenger software such as AOL Instant
Messenger (AIM), ICQ, MSN Messenger, Yahoo, etc. If you already have one of these programs
installed on your computer, just start it up after connecting with InfoLinkISP and use it as
normal.
Do I receive an email box?
As an InfoLinkISP customer, you receive one free of charge, however, if you need
more, they are 25ยข a month for each additional box.
How do you invoice me for my Internet service?
To set-up your InfoLinkISP account, we accept VISA, MasterCard, American Express and Discover (including
Check Cards). If you do not wish to pay via credit card, we also accept electronic checks. You will be
charged each month for the next month's service on the monthly date of your enrollment. We do not
send invoices or accept payment via postal mail.
How do I cancel my current ISP?
Here's a list of phone numbers (and other information) for the major Internet Service Providers to
let you cancel your old account:
- America Online (AOL)
AOL lets its members cancel by phone, fax or mail.
Phone: 1-888-265-8008
Fax: 1-801-622-7969 (include your full name, phone number, address and either your screenname or the last
four digits of the credit card you billed the account to)
Mail: America Online, P.O. Box 1600, Ogden, UT 84401 (send the same information required for a fax)
For additional information, go to Keyword: Cancel.
- CompuServe Phone only 1-800-848-8990
- Earthlink Phone only 1-800-890-6356
- Microsoft Network(MSN) Phone only 1-800-386-5550
- Prodigy Phone only 1-800-213-0992
- Worldnet (AT&T) Phone only 1-888-613-3064
- MSN 1-800-386-5550
- People PC 1-800-866-772-6277
- Juno 1-888-839-5866
- NetZero 1-866-841-1442
If your provider isn't listed here, please contact its customer service
department.
What operating systems do you support?
InsoLinkISP supports all major operating systems, including Windows (all
versions), MAC OS (all versions), UNIX and LINUX.
What browsers can I use to access your services?
InfoLinkISP supports all browsers, including Netscape Navigator and
Microsoft Internet Explorer.
Will there be any additional expenses, such as phone charges?
InfoLinkISP does not charge any additional phone charges. However, depending upon
the InfoLinkISP access numbers you choose, your location and your calling plan, you
may incur toll charges and long distance charges in excess of local service charges
on your telephone bill. To find out whether you will incur any charges, and if so,
the amounts of such charges, please contact your local telephone company. You are
responsible for all such charges.
How reliable are InfoLinkISP's dial-up connections? How fast are they?
With thousands of access numbers nationwide, InfoLinkISP makes it easy for you to get and
stay online, with fewer busy signals and disconnects. InfoLinkISP allows you to access
the Web at dial-up speeds of up to 56 Kbps-the fastest dial-up connection available!
Additionally, most of our numbers support the V.90 and V.92 standard.
I have a 56K Modem, how come I cannot connect at 56K?
All of InfoLinkISP's access points are V90/56K, however you will never connect at 56K, this is a
theoretical speed. In reality, analog throughput is limited to a maximum of 53kbps per FCC regulations
and in real live conditions speed will be lower and may fluctuate.
The connection speed is very dependant on the phone line quality, the hardware/software and the environmental
conditions. It can fluctuate.
To make sure you connect at the maximum speed, you can verify that you have the latest update on your software
programs and modem driver (check your hardware and software vendors web sites) and unplug any other equipment
using the same phone line as your modem.
I have a V92 modem... Is this available to me? What is my time limit for modem-on-hold?
You can search through our list of access numbers, Next to each number it will tell you if that number is V92
compatible. The time limit on V92 modem-on-hold is three and a half minutes. This means if you have call waiting,
and a V.92 modem, you can receive a phone call, and talk for 3.5 minutes before losing your internet connection.
What is V.92 modem-on-hold? How does it work?
V.92 modem technology allows the user to pause the internet connection and receive an incoming call. The amount
of time you can place your Internet connection on hold while taking another call is 3.5 minutes. Your V.92 modem
may include software that will warn you when the timeout time approaches, as well as to display call-waiting and
caller-id info (requires call-waiting/caller-id service with your phone company).
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